Services
We help businesses become top performers in three critical business areas:
« Relationships with their customers and clients
« Performance of their organizations
« Productiveness of their strategic planning process.
As specialists in measurement and understanding of complex business situations, we provide our clients with the information, knowledge and insights needed to pursue their unique vision of organizational excellence.
Some of the specific ways in which we assist organizations are listed below. For additional information on any of these, click on the checkbox þ beside the item or give us a call.
Strengthening Customer/Client Relationships è
þ Profitability analysis and customer relationship strategy
þ Marketing program assessment and improvement
þ Customer/client satisfaction assessment and improvement
þ Enhancing competitive differentiation using a relationship strategy
Improving Organizational Performance è
þ Situation assessments
þ Product/service profitability analysis and product strategy
þ Business model assessment and tuning
þ Project profitability analysis (for engineers and architects)
þ Organizational excellence programs
þ Peer review program follow-up (for engineering firms)
þ Develop an excellence metric for your organization
More Effective Strategic Planning Processes è
þ Broaden planning process participation
þ Improve meeting preparation to make planning sessions more productive
þ Planning process facilitation
þ Action plan tracking support and results assessment