The term "organizational excellence" should embody what you value most in your organization
More about organizational excellence
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Our measurement methodology
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A process for achieving organizational excellence
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Organizational
Excellence Through Measurement
Our business is helping clients achieve their vision of organizational excellence. We use a powerful measurement-based methodology that makes it possible to identify the most effective approaches and to apply this knowledge to new situations.
Even smaller businesses typically implement hundreds of programs, initiatives and action plans each year in an effort to improve some aspect of their organizations. These appear in the form of strategic plans, marketing programs, customer client relationship programs, profit improvement programs, process and practice improvement initiatives, and management development programs, to name just a few. Do you know how many of these are successful on average?
« About 25% succeed
« Over 50% have no impact relative to goals
« Nearly 25% make things worse
Your odds of succeeding are just 1-in-4, meaning that 75% of such programs are a waste of time, money and effort. Worse yet, you have a 1-in-4 chance of doing some real damage.
Virtually all such programs are well-intentioned, many are very creative, and the majority are well-planned, so why should so many have no impact or cause harm? The answer is that few organizations have the resources, time, tools or expertise to carefully assess situations, actions, and results in a way that measures effectiveness. Fewer still are able to document the programs so that others can apply them in new, somewhat different situations.
This is what we do — figuring out what worked, what didn't, and why. For your programs, initiatives and action plans, we can —
¥ Assess situations, actions, and results
¥ Generate an effectiveness metric
¥ Understand linkage between success drivers and observed results
¥ Document and communicate program knowledge.
With such knowledge, you can —
þ Avoid wasting time, money and effort on approaches that don't work
þ Be able to repeat successful approaches in new situations
þ Share this knowledge with other parts of your business
þ Avoid pursuing or repeating approaches that don't work
þ Be able to use successful approaches developed by others
Think about how much time, money and effort your organization devotes each year to important programs and initiatives that don't work or make things worse. Think about how much better your organization might be if you could shift even a portion of that waste to productive, effective efforts.
We use a powerful measurement-based methodology that profiles programs, initiatives and action plans, provides a clear situation assessment, assesses implementation progress and results achieved, and identifies the most effective programs, initiative and action plans. Our goal is to be able to assess your programs (and programs of others that you may be thinking about using) and to tell you why and how each program works, so that you know —
¥ What to change for the next implementation in a different situation
¥ What not to change for especially effective programs
¥ How to improve programs that you want to make routine.