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Home è

 

Contact Us è

 

About Us è

n   Anametrica

n   History

n   Methodology

§ Collaborative Projects

§ Performance

n   Our People

§ Gerald B. Allan, CEO

 

Organizational Excellence Through Measurement è

n   Organizational Excellence

§ What We Do

§ Our Measurement Methodology

n   Measurement

§ Measure Everything (Almost!)

§ Measurement Tools & Techniques

§ Analysis

n   Defining Organizational Excellence

§ Does "Organizational Excellence" Mean "Best"?

§ Can You Ever Achieve Excellence?

n   An Organizational Excellence Process

 

 

 

Services è

n   Better Management Decisions

§ Decision Process Deficiencies

§ Assessing Your Decision Process

§ A Dynamic Approach

§ Getting Help

n   Strengthening Customer/Client Relationships

§ Using Profitability Analysis to Develop Relationship Strategy

§ Improving Marketing Program Effectiveness

§ Improving Customer/Client Satisfaction

§ Using a Relationship Strategy to Obtain Competitive Differentiation

n   Organizational Performance

§ Situation analysis
§ Product/service profitability
analysis & project strategy

§ Business model assessment
and tuning

§ Project profitability analysis

§ Organizational excellence
programs

§ Peer review program follow-up

§ Developing an excellence metric

n   Strategic Planning

§ Expanding Strategic Planning Participation

§ Improving Strategic Planning Process Productiveness

§ Planning Process Facilitation

§ Action Planning & Implementation Support

 

Commentary è

n   Organizational Excellence

n   Best Practices Myths

n   Three Levels of Costs

n   Strategic Planning Participation

n   Strategic Planning Process
Productiveness

n   Cultural Obstacles to Effective
Communication

n   Tapping Organizational Knowledge

n   Branch Office Performance

n   Branch Office or Firm-Within-A-Firm?

n   Why Measure Client Satisfaction?

n   Using Client Feedback to Evaluate
Project Managers

n   Acquiring Information and
Knowledge Using Software

 

 

 

 

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