Home è
Contact Us è
About Us è
n History
Organizational Excellence Through Measurement è
§ Measure Everything (Almost!)
§ Measurement Tools & Techniques
§ Analysis
n Defining Organizational Excellence
§ Does "Organizational Excellence" Mean "Best"?
§ Can You Ever Achieve Excellence?
n An Organizational Excellence Process
Services è
§ Decision Process Deficiencies
§ Assessing Your Decision Process
n Strengthening Customer/Client Relationships
§ Using Profitability Analysis to Develop Relationship Strategy
§ Improving Marketing Program Effectiveness
§ Improving Customer/Client Satisfaction
§ Using a Relationship Strategy to Obtain Competitive Differentiation
§ Situation
analysis
§ Product/service profitability
analysis & project strategy
§ Business
model assessment
and tuning
§ Project profitability analysis
§ Organizational
excellence
programs
§ Peer review program follow-up
§ Developing an excellence metric
n Strategic Planning
§ Expanding Strategic Planning Participation
§ Improving Strategic Planning Process Productiveness
Commentary è
n Strategic Planning Participation
n Strategic Planning Process
Productiveness
n Cultural Obstacles to Effective
Communication
n Tapping Organizational Knowledge
n Branch Office or Firm-Within-A-Firm?
n Why Measure Client Satisfaction?
n Using Client Feedback to Evaluate
Project Managers
n Acquiring Information and
Knowledge Using Software